(Version Date: May 1, 2019)

HouseFax (“Housefax,” “us,” “we,” or “our”) is committed to protecting the privacy of the users of the online services made available through websites located at and other locations where this privacy policy appears (collectively, our “Sites”) and any HouseFax mobile applications (our “Applications” and together with the Sites and services we provide through the Sites and Applications, our “Platform”). This privacy policy (the “Policy”) discloses the information privacy practices for the Platform. 

HouseFax encourages you to contact us with any concerns about our collection, use or sharing of your information through our Platform. If you have questions or concerns regarding this Policy or our Platform, you should contact HouseFax through the Platform, by e-mail at or by writing us at National HouseCheck Corporation, 950 West Bannock Street, Suite 950, Boise, ID, 83702, Attention: Legal Department. 

If we need, or are required, to contact you concerning any event that involves your information we may do so by email, telephone or mail. 

This policy is intended to inform you and other individuals accessing our Platform (collectively, “Users”) of the use and sharing practices for the information we receive, collect and obtain through our Platform. Although we encourage you to read the entire Policy, the following provides a summary of some of the important aspects of our privacy practices: 
• We allow you to “opt out” of certain uses of your information; however, selecting to opt-out will limit your interactions with the Platform.
• We have carefully selected third-party service providers that offer valuable services (“Brand Partners”) that may be useful to our users. We use your information to provide you with products, services and information and connect you with our Brand Partners.
• We may combine the information we collect about you with information collected from other sources.
• We may share your information with third parties in some situations, such as in processing registration, administering our Platform, providing services through our Platform, and for direct marketing via our Brand Partners.
• We are committed to protecting and securing your personal information and will take reasonable and appropriate measures to secure your information, but we cannot promise that your information will remain secure in all circumstances.

By accessing or using our Platform, you consent to the collection, use and sharing of your information as described in this Policy. 

The information we receive, collect, and obtain includes information that is both Personal and Non-Personal (collectively, “Information”). “Personal” information refers to information that may be reasonably associated with, linked to, or used to identify an individual, allowing that individual to be personally identified or contacted. “Non-Personal” information refers to information that may not by itself be reasonably associated with, linked to or used to identify an individual.   We may use and share the Personal Information and Non-Personal Information we receive, collect and obtain regarding you and other Users as described in this Policy. 

We receive, collect, and obtain the following general types of Information: 

Information Collected from Users. HouseFax collects Information directly from Users of our Platform through their use of our Platform. We may use Personal and Non-Personal Information collected from Users of our Platform in accordance with this Policy. 

We may automatically collect Personal Information from you when you use or interact with the Platform.  For certain services, Housefax may require you to create an account and provide an email address and password. If you submit a request for information on our Platform, we will collect any information you submit in connection with your request, including but not limited to, name, email address, telephone number, and any personalized message included in your request. In addition, we may collect other information that you may submit in the course of searching for properties or creating an account such as zip code and/or property viewed. If you call a toll-free telephone number provided on our Platform, we may record the call, as well as the date, time and length of your call and the phone number from which the call originated, along with other information that may be captured, and all such captured information may be used as described in this Privacy Policy.

 We may also collect Personal Information from you voluntarily on the Platform, including through the information you voluntarily provide through your interactions with the Platform. These sources may include, for example, the registrations, responses, reviews, comments, purchases, confirmations, surveys, messages, posts, notes, phone calls and other communications you send through the Platform. 

In addition to your full name, the Personal Information we may collect from you will include, by way of example:
• Internet Protocol (IP) address.
• Browser type.
• E-mail address.
• Contact information (including phone number).
• Geographic location (including precise location information).
• Statistics regarding when and how you access the Platform, including pages accessed and functionality used.
• Performance related Information we may collect through your use of our Applications and the other features and functionality of the Platform.
• Other Personal Information you may volunteer on the Platform.
• All information necessary to properly process payments for reports and account purchases.


Information Obtained from Third Parties. HouseFax may obtain Information from other third parties regarding our Users. This Non-Personal Information may include, by way of example, performance information and other metrics regarding your use of and access to the Platform or demographic information from the geographic region associated with your IP address. 
We may use any Personal and Non-Personal Information about our Users obtained from third parties in accordance with this Policy.

The Personal Information that HouseFax receives, collects, and obtains may be used for a variety of purposes, including by way of example: 
• Providing the Users with access to the Applications and other features and functionality of the Platform.
• Customizing and improving the Platform.
• Providing advertising for goods and services we feel may be of interest to you.
• Providing maintenance, support and customer service for the Platform.
• Providing notices regarding the Platform.
• Providing Information to our Brand Partners.
• Processing payments for goods and services.
• Developing additional products and services.
• Contacting Users for direct marketing purposes. 
• Contacting Users for information verification purposes. 

In addition to the other uses of Personal Information described in this Policy, we may share the Personal Information we collect and obtain in the following ways: 

Service Providers. We may share Personal Information with third parties that help us provide various services relating to the Platform rather than performing the services ourselves. For example, we may contract with a third party to: (a) maintain and manage our database of Information; (b) host our Sites; (c) assist us with Information collection; (d) provide analysis of our Information; (e) enhance or overlay our Information with other Information obtained from third parties; (f) deliver, and provide Information regarding the delivery of, electronic messages; or (g) provide other services to assist us in our business. We require that these third parties agree to use the Information we share with them only to perform their obligations to us and to treat all Information they receive from us in compliance with this Policy. 

Brand Partners. We may share your name, address, company, job title and phone number with Brand Partners so that they may develop and offer products and services to you that we believe will be of interest. 

For instructions on how to “opt-out” of disclosure of your Personal Information to these third parties, including how to opt-out of the disclosure of your Personal Information for direct marketing purposes, please see the “Choice and Opt-out” section below. 


We may also generate Non-Personal Information from the Personal Information we receive, collect and obtain under this Policy. When we do so, we will take reasonable measures to ensure that the Non-Personal Information is no longer personally identifiable and may not later be reasonably associated with, linked to, or used to identify you. Once we generate any Non-Personal Information from any Personal Information, we will not later attempt to again make that information personally identifiable. However, we may combine and enhance that Non-Personal Information with other Non-Personal Information received or obtained from third parties. 

Provided that this Information remains in non-personally identifiable form and may not be reasonably associated with or linked to you or used to identify you, we may use or share any Non-Personal Information we receive, collect, obtain or generate for any lawful purpose without a further duty or obligation to you. This will include, by way of example, generating product and service offerings based on the Non-Personal Information and providing those offerings to third parties. 

You are not required to provide HouseFax with any Information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other sensitive Information in order to use our Platform. 

Our Platform is not directed at children under 16 and we will not knowingly allow anyone under 16 to provide any personally identifiable information. If you are under 16, please do not provide any information about yourself. If you are at least 16 years old, but not 18 years old, you may only provide information with the consent of your parent or guardian.

Our Platform and emails may include links to third party web sites and/or the opportunity to share on social media (such as the “Share” or “Like” features on Facebook). Your access to such third party websites or use of social media features is subject to the privacy policies and practices of those third party websites and/or social media providers. Housefax does not control the collection, use or disclosure of any information on such third party links. You may access Housefax web sites through links on third party web sites. By entering Housefax web sites through a third party web site you may be allowing such third party’s web site to view any information you provide to Housefax. If you are concerned about entering through a third party web site, you can access Housefax web sites directly at or by downloading the HOUSEFAX mobile device application intended for use by consumers. HOUSEFAX IS NOT RESPONSIBLE FOR THE POLICIES OR PRACTICES OF ANY THIRD PARTIES, INCLUDING OUR BRAND PARTNERS. YOU SHOULD REVIEW THE APPLICABLE PRIVACY POLICIES OF THIRD PARTIES BEFORE PROVIDING THEM WITH ANY INFORMATION. 

Though we make reasonable and appropriate efforts to preserve User privacy as stated in this Policy, we may need to disclose Personal Information of certain Users when we have a reasonable and good-faith belief that the disclosure is necessary to enforce the terms of use for a Site or Application, to comply with a judicial proceeding, court order or other legal process, to avoid injury to a third party, or to otherwise enforce or protect our rights under applicable law, including, without limitation, our intellectual property rights. In these situations, we will use reasonable efforts to provide notice of our disclosure to all affected Users, to the extent reasonably possible under the circumstances. 

California law provides that California residents have a right to request that certain businesses tell them how their Personal Information is collected and used and whether and to whom it is being disclosed or sold.  Such businesses must also offer California residents the ability to opt-out of having their Personal Information sold to a third party.  We have adopted a policy of allowing you to opt-out of the disclosure of your Personal Information to third parties for their direct marketing purposes. Instructions for opting out can be found in the section below entitled “Choice and Opt-Out.” 

We provide you with a choice whether to receive certain emails, phone calls, text messages, surveys or other messages through the Platform and the opportunity to ‘opt-out’ of having your Personal Information shared with third parties for certain purposes. If you no longer wish to receive messages from HouseFax through the Platform, or to have your Personal Information shared with third parties as permitted by this Policy, you may opt-out of receiving those messages from us or having your Personal Information shared with third parties. 

In many cases, opting out of receiving messages or having your Personal Information shared with a third party will not affect your ability to use or access the Platform. However, some messages (e.g., account notifications and service announcements) are considered necessary to our operation of the Platform. Likewise, some of the third parties with which we share your Personal Information are used by us to provide necessary functionality for the Platform. If you wish to opt-out of receiving these messages or of sharing your Personal Information with those third parties, we may be required to limit or cancel your access to and use of some or all of our Platform. Note also that while you may opt-out of receiving messages from HouseFax, you may be required to contact other third parties directly to also opt-out of receiving emails or other messages from those third parties. 

All opt-out requests can be made  by contacting us at Note that it may take up to 10 days to remove your contact information from our lists, so you may receive messages from us for a time after your request. 

We and our third party service providers use “cookies” and other automated tracking technology to monitor and collect Information regarding your interaction with the Platform. “Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s computer or mobile device to allow us to recognize your computer or mobile device. 

We may use Cookies and other tracking technology that expire once you close your web browser or that persist and stay on your computer until you delete them. Most browsers will allow you to erase cookies from your computer or mobile device, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your browser or email software instructions or help screen to learn more about these functions. Our third party service providers may also use cookies or other tracking technologies on sites linked to through the Platform or emails sent on our behalf. We do not have access to information that would confirm the use of cookies or other tracking technology by our third party service providers. 

While HouseFax takes reasonable steps to ensure that the Personal Information we collect is reliable for its intended use, accurate, complete and current, we rely on you to update and correct your Personal Information. You may use the Platform or contact us as described above to review, delete, update or change contact, financial and account information received, collected or obtained by HouseFax. 

HouseFax is committed to protect and secure your Personal Information. Despite our commitment, no security system can be 100 percent effective and we cannot guarantee that your Information will be secure in all situations. We will nonetheless take all reasonable and appropriate steps to ensure the safety and security of your Personal Information. This includes using at least industry standard security measures to protect the loss, misuse and unintended alteration of the Personal Information under our control. Likewise, all employees and contractors are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. 

If HouseFax elects, in its reasonable discretion, to transfer ownership or control of a Site or Application to a third party, whether or not in the context of an acquisition, merger or reorganization, you consent to the transfer of your Information (both Personal and Non-Personal) by HouseFax to that third party, provided that all use and sharing of your Information by that third party remains subject to the terms of this Policy and any applicable changes. 

We reserve the right to modify this Privacy Policy at any time. Any changes to the Privacy Policy will be posted here. If the changes are significant, we will provide you additional, prominent notice as appropriate under the circumstances.